At Blu Cameras, we highly prioritise your security and dedicate our best efforts to maintaining the highest standards of privacy and client satisfaction. We lay out all the details below for you to review:
Privacy Policy
Our policy clearly outlines how we collect, use, share and secure your personal data when you access our website or engage with our services. While doing so, you agree to the practices outlined in this Privacy Policy.
Two Types of Information We Collect
- Personal Information such as, your name, phone number, email address and any required payment details when you make purchases or log in to our website.
- Non-Personal Information such as, your IP address, data usage and browser specifications are utilized to enhanceuser experience on our website.
- We do not collect any card information and do not store this information with us
Why We Need This Information
- To improve our website, products and services to meet your needs and expectations..
- To keep you updated with the updates, specials deals and any important information.
- To employ our security measures to protect your data and prevent any unauthorized access.
- To provide seamless customer support.
- To keep you updated regarding any changes in our policies.
Refund Policy
We always aim to deliver products and services of the highest quality. But, if there are any circumstances when a refund is required, please check our refund policy:
- Product Returns: If you are not completely satisfied with a product, please make sure to keep it in original condition and packaging, and request a return within 7 days.
- Service Refunds: Please contact our customer support team for such requests. Our team will guide you throughout the process.
- Processing Time:
- Contact Us: To initiate a return or request a refund, please contact our customer service team via our email.
To ensure the security of your account and personal information, we require the following steps for
making any changes to your account settings or privacy preferences:
Verification
- Log in to your account: Enter your username or email address and password.
- Verify your identity: Complete a multi-factor authentication step, such as:
- Entering a verification code sent to your email or phone number
- Answering security questions
Make your desired changes
Access the account settings or privacy settings page: Navigate to the appropriate section within your
account dashboard.
Update your information or preferences: Make the necessary changes to your account details, email
address, password, camera settings, or privacy preferences.
Save your changes
Confirm your changes: Review the updated information and click the “Save” or “Confirm” button to apply
the changes.
Additional security measures
Periodic re-verification: We may occasionally prompt you to re-verify your account details for added
security. ( in 6 months -1 year)
Device registration: Each camera must be registered to your account for proper ownership verification.
For any further assistance or inquiries, please contact our customer support team.
We are committed to protecting your privacy and security.